Solving the Issue of Incorrect Shipping Address on Shein Orders

If you find yourself in the unfortunate situation of entering the wrong address on a Shein order that has already been shipped, here’s what you can do to address the problem.

1. Contact the Incorrect Address

If the address you entered is just off by a number or a small detail but you wait to discover the error after the order has been shipped, contacting the incorrect address is your first step. Provide them with the correct address and the required postage if they accept to resend the order. If they refuse, you may have to write it off as your error.

2. Get in Touch with the Shipping Company

If the incorrect address refuses to send the item to the correct one, the next logical step is to inform the shipping company. Contact their customer support team and provide them with the details of the issue. Invert the correct delivery address on your Purple account if available.

3. While in Transit

Unfortunately, during the transit of the package, there is very little you can do to change the delivery address. The shipping company usually does not allow changes to the address once the package has been delivered. However, there are steps you can take once the delivery agent arrives.

3.1. Notify the Delivery Agent

When the delivery agent arrives at the stamped address, make sure to inform them of the issue. They may take back the package and return it to the seller. In such a case, the seller is supposed to update the status of the deal, and if it's a pre-paid order, issue a refund. This process can vary, so being persistent and clear about your requirements is key.

3.2. Contact the Delivery Agent

Alternatively, you can contact the delivery agent as soon as you receive the text message for delivery of the parcel which will feature the contact number of the delivery agent. If they can take back the package, you can get it reshipped to the correct address.

4. Reordering or Cancelling the Order

If the above methods are unsuccessful, you may need to cancel the order and place a new one. Alternatively, you can get in touch with the delivery team once they are out for delivery. Provide them with the correct address and see if they can either deliver it to a nearby area or pick it up from their nearest warehouse.

A Personal Experience

I experienced a similar issue. I mistyped the address by one number and managed to get a partial refund. I attempted to use Shein again and made the mistake again. This time, I ordered Christmas gifts for my family, and even took a screenshot for verification. Unfortunately, the address changed to one missing the number five, which wasn't in my address.

After trying to contact Shein’s customer support, I found that the online assistance bot couldn’t understand my queries. Even after waiting 24 hours to speak to a real person, the situation was still unresolved. This experience, having happened twice, has led me to advise others to avoid using apps like Shein and to be careful when entering addresses.

Remember, the key to resolving such issues is communication and patience. Contacting the shipping company, the delivery agent, and the seller directly can often lead to better results than waiting for auto-resolutions or automated systems to handle the issue.