Swiggy and Zomato Payment Processes for Restaurant Partners

Swiggy and Zomato, two leading food delivery platforms in India, have established robust processes for handling payments to their restaurant partners. This detailed overview provides a clear understanding of how these payments are made and received.

Payment Process

When a customer places an order on Swiggy or Zomato, the payment is processed through the platform. Customers can pay using a variety of methods, including credit/debit cards, UPI, or digital wallets.

Commission Deduction

After the order is delivered, the platform deducts its commission from the total order value. This commission can vary based on agreements between the platform and the restaurant, typically ranging from 15% to 30%.

Settlement Amount

The remaining amount after the commission deduction is what the restaurant partner earns from that order. This ensures that the restaurant is compensated appropriately for the services and products provided.

Payment Frequency

Periodic Payments

Restaurants typically receive payments for online orders on a periodic basis, usually either weekly or bi-weekly. The specific frequency is determined by the agreement between the platform and the restaurant, as well as the restaurant's preferences.

Payment Cycle

At the end of each payment cycle, typically a week or two-week period, the platform processes the payments and transfers the settled amounts to the restaurant's bank account. The time taken for the funds to reflect in the restaurant's account is usually within 2-3 business days after the payment cycle ends.

Additional Details

Reporting

Both Swiggy and Zomato provide dashboards for restaurant partners, allowing them to track their sales, commissions, and payments. This transparency helps restaurants manage their finances effectively and ensures they have accurate and up-to-date information.

Payment Methods

Payments are typically made through bank transfers. The platform initiates these transfers after calculating the total earnings, taking into account any refunds or adjustments.

Incentives and Bonuses

Occasionally, platforms may offer incentives or bonuses to restaurants, which can affect the total amount paid to them. These incentives may be based on performance metrics or other factors agreed upon in the partnership.

This structured payment system ensures that restaurants receive their earnings in a timely manner while allowing the platforms to manage their cash flow efficiently. The transparent and organized nature of these processes helps build trust and maintain strong relationships between the platforms and their restaurant partners.