What Happens When a Poshmark Sale Sends 'Notice Left' but the Package Isn't Picked Up?

When you sell items on Poshmark, it's important to understand the process and potential scenarios that may arise if a buyer doesn't pick up their package. In this guide, we'll explore the typical steps and outcomes for such situations.

Package Return Process After No Pickup

When a package is not picked up by the addressee, it typically gets returned to the sender after a period of time—often around one week. This practice helps ensure that sellers can restock their items and obtain a refund, rather than letting the items sit indefinitely.

Personal Experience and Initial Actions

Recently, this happened to me. After a reasonable amount of time had passed without any pickup, I reached out to the buyer to inquire about the status. If this initial message was ignored, I would have escalated the matter to Poshmark support.

Steps to Escalate to Poshmark Support

To contact Poshmark support, follow these steps:

Go to your sales page on Poshmark. Select 'Problems/Order Inquiry.' Provide your order number and a screenshot of the order if possible. Explain the situation with a clear message, such as:

“I shipped this item over [insert number of weeks/days] ago and it hasn’t been picked up. Could you release payment or have you left the item unattended? I have tried to initiate contact with the buyer, who has not replied.”

Getting in touch with the buyer first is crucial, especially if the order wasn't a large one. I was willing to wait, but after a month with no response, I escalated the issue to Poshmark support. Persistence and clear communication are key.

What Sellers Should Know About Potential Refunds

If a buyer does not pick up their package within a reasonable time frame, the item will eventually be restocked. This process usually involves a restocking fee, which can vary depending on the seller's agreement and the store's policy.

At least with retailers such as Walmart and Lowe's, the process works as follows:

The item is restocked after the return period. A restocking fee is applied. A partial or full refund is issued to the buyer.

While Poshmark does not automatically restock items, the underlying principle is similar: the seller needs to address the non-collection of the item to avoid further complications.

Conclusion

Handling a situation where a buyer does not pick up their package on Poshmark involves understanding the standard procedures and taking proactive steps to resolve the issue. Whether it's reaching out to the buyer directly or escalating to Poshmark support, clear and persistent communication is crucial for the best outcomes.