What Should You Do If Your Amazon Package Was Stolen: A Comprehensive Guide

Have you ever felt that someone might have stolen your Amazon package? The thought of losing your carefully awaited item can be frustrating and disconcerting. Here’s a detailed guide on what steps you should take if your Amazon package was stolen, including contacting Amazon customer support and filing a police report.

Did Someone Steal Your Amazon Package?

Before jumping to conclusions, ask yourself a few questions. Did your local mail carrier really steal your package? While the idea might seem tempting, there are likely other explanations:

Maybe someone driving around followed the delivery truck and saw them stop at your house. Verify your and the delivery address to ensure there are no discrepancies or misunderstandings. Check if the package arrived but was not delivered to you as intended.

What to Do When Amazon Delivered the Package

If Amazon delivered the package and you did not receive it, the issue rests with your local police department. While you may feel the need to take action, it's important to understand the following:

File a petty theft police report online through your city’s website if possible. Understand that the police may not come directly to you; the threshold for a house call is relatively high, typically requiring a significant loss. Consider your priorities: if you care more about getting the items back rather than the money, file a report; if not, you can choose to forgo it.

What If No Delivery Was Ever Made?

If the package was never delivered, Amazon should resend it. This happened in a past instance where I never received a single shipment. Here are the steps to follow in this situation:

Contact Amazon customer support and explain the situation. Request a new package or a refund. Work with them to resolve the issue.

Steps to Take if You Believe Someone Stole Your Package

If you decide to file a police report, here are the critical steps to follow:

Make the police report detailing what happened and your suspicions. Contact Amazon customer support and inform them of the situation. Amazon will likely ask you to upload documents to support your claim. Contact your credit card company and explain the situation, providing them with the emails and documents. Follow up with the credit card company for the best chance of getting a refund.

Additional Tips for Handling Missing Packages

If you suspect that your Amazon package was stolen, consider the following tips:

Verify the shipping address in your orders. Look for a notice of attempted delivery. Check around the delivery location for your package. Consider if someone else could have accepted the delivery, especially if health or safety concerns arise. Wait 48 hours before taking further action, as packages may still arrive up to 48 hours after showing 'delivered'. If the package was from a third-party seller, contact them directly for assistance.

By taking these steps, you can help ensure that your valuable items are protected and that you have a clear path to recourse if your package is indeed stolen.