What to Do if a Poshmark Order Shipped but USPS Never Scans It and It’s Missing

As a Poshmark seller, encountering a situation where a package is shipped but never scanned by USPS can be incredibly frustrating. Here's a step-by-step guide to help you navigate this issue and ensure you receive the best outcome possible.

Checking Tracking Information

The first step is to double-check the tracking information provided by USPS. Sometimes there may be a delay in scanning, and the package could still be in transit. It's important to review the tracking details provided by USPS to rule out any scanning delays.

Contacting Your Local Post Office

Visit or call your local post office to inquire about the package's whereabouts. Provide them with the tracking number and any relevant details. They may be able to provide more information regarding the package's status. Keeping a record of your communication with the post office is crucial for future reference.

Opening a Missing Mail Search

If the package remains untraceable, you can file a Missing Mail Search request with USPS. This can be done online through the USPS website or in person at your local post office. Providing the tracking number and any additional details will help expedite the process.

Notifying the Buyer

Communicate with the buyer through Poshmark to inform them of the situation. Transparency is key, and buyers will appreciate being kept in the loop. Ensure that you provide them with all relevant details and keep records of the communication for future reference.

Filing a Claim with USPS

If the package is deemed lost and you purchased insurance for the shipment, you can file a claim with USPS for reimbursement. You will need to provide proof of shipping, including the tracking number and any other necessary documentation. Keep copies of all your communication and documentation for your records.

Contacting Poshmark Support

If the issue is not resolved, it's essential to contact Poshmark's support team. They may have specific procedures for handling missing packages and can assist you further. Poshmark is known for ensuring that sellers and buyers are reimbursed in such situations, which greatly simplifies the process.

Considering Reshipping or Refunding

Depending on the outcome, you might need to consider reshipping the item or issuing a refund to the buyer. If the item is confirmed lost, it's often best to issue a full refund and provide the buyer with another opportunity to purchase the item. This approach maintains your relationship with the buyer and ensures their satisfaction.

One unique benefit of shipping through Poshmark is their policy regarding lost packages. Poshmark covers the cost of the item and reimburses the seller if a package is lost. This policy ensures that you don't have to deal with USPS or the buyer over the issue, simplifying the process significantly. Poshmark's support of their sellers is second to none, and that's why many sellers choose to use their platform.

Using Poshmark provides peace of mind, knowing that the company has your back, especially when dealing with shipping issues. While other platforms may have their challenges, Poshmark's straightforward approach to resolving lost packages makes it a preferred choice for many sellers.

In Conclusion

Navigating a missing package situation can be stressful, but with the right steps and support from Poshmark, you can ensure a smooth resolution. By following these guidelines and taking advantage of Poshmark's comprehensive support, you can protect your business and maintain positive relationships with your buyers.