Why Do People Misuse 911: Understanding the Root Causes of Non-Emergency Calls

The misuse of 911, or 'check me out' calls as some refer to them, is a growing concern for emergency responders across the world. These non-emergency calls not only strain resources but also delay vital assistance for true emergencies. In this article, we delve into the reasons behind why some individuals misuse this emergency service and provide insights based on experiences in emergency response.

Purpose of Emergency Services

It is crucial to understand that emergency services are designed to handle life-threatening situations only. Calling 911 for a 'check me out' scenario, where an individual believes they might have a minor issue, can significantly impede the ability of emergency responders to provide the necessary aid to those in dire need. This misuse stems from a variety of reasons, some of which are discussed in detail below.

Non-Emergencies Leading to 911 Calls

One common reason for non-emergency calls includes individuals who think they might have a problem and want confirmation or reassurance from a medical professional. This is particularly prevalent with children who are more prone to such behavior. For instance, kids rely on their caregivers for medical reassurance, often prompting 911 calls for a "check me out."

Physical Challenges Needing Assistance

Another reason individuals call 911 is when they are physically unable to stand or move due to a minor issue. For example, a patient was once called to for assistance because they couldn't move; they had frozen person syndrome, but were ultimately fine with a little help. Such situations can be time-consuming, particularly for those not suffering from a true emergency.

Strained Emergency Resources

The misuse of emergency services is not a new phenomenon. According to a seasoned 911 responder with 20 years of experience, it is a common practice, often seen as a convenient and inexpensive alternative to other transportation methods. This misuse often involves individuals going to the hospital after being arrested to delay their visit to jail, thereby utilizing emergency resources without a legitimate emergency.

Financial Considerations

Another factor contributing to the misuse of 911 is the financial aspect. For example, some families with Medicare or welfare might find it more cost-effective to use an ambulance for a non-emergency situation rather than a more traditional and possibly slower transportation method like Uber or public transit. This trend has been well-documented and even shown on video.

Overlooking Legitimate Emergencies

Due to the misuse of 911, true emergencies can often be delayed or ignored. As a seasoned emergency responder stated, even if a call turns out not to be an emergency, the responder treats it as one until proven otherwise. This approach ensures that no potential emergency is missed.

Case Study: Misuse in a Small Community

A case study from a small northern community hospital highlights the misuse of volunteer ambulance services. Families would call the ambulance service, have one member taken to the hospital for a minor check-up or issue, and then relocate to the city mall or other locations while leaving the patient in the ER. This not only straining the resources but also depriving the actual emergency patients of timely medical attention.

Conclusion

The misuse of 911 is a multifaceted issue that involves a range of factors, from seeking reassurance to financial considerations. While these calls might seem minor, they can have a significant impact on the ability of emergency services to respond to true life-threatening situations. Understanding the root causes can help in developing effective strategies to address and reduce this misuse.

Call to Action

It is crucial for the public to understand the importance of proper use of emergency services. If you do not have an emergency, please do not abuse the 911 system. This helps ensure that true emergencies receive the immediate and necessary attention they deserve. Always dial 911 for emergencies, and for non-emergencies, seek assistance through other means to free up emergency resources for those who need them the most.