Will FedEx Deliver Your Package if the Names Don’t Match?

When you receive a package and the name on the package and the name on the mailbox don't match, you might wonder if FedEx will still deliver it. This article explores the details of FedEx's delivery policies and offers guidance for handling such situations.

Understanding FedEx's Delivery Policies

FedEx primarily focuses on the address, not the name associated with the mailbox. In most cases, if the package is addressed to a specific address, FedEx will still attempt to deliver it. However, there are scenarios where they might ask for verification or additional proof of identity.

For instance, if the name on the package does not match the name on the mailbox, a delivery driver might have concerns about whether the recipient truly resides there. If there is a significant discrepancy or if the driver suspects any misattribution, they might hold the package for pickup or require additional proof of identity. This is to ensure the security and correct delivery of the package.

Chances of Delivery

The likelihood of FedEx delivering a package when the names don’t match is about 50/50. There’s just as much of a chance they won’t deliver the package.

For example, a situation was reported where a package was sent to a house address with no name on the mailbox, and no one named in the building was available to claim it. The person notified FedEx to come pick it up for return, but FedEx never showed up. This could be due to the fact that no one was able to cover the fee for it to be returned.

Why FedEx Checks the Mailbox

Even if FedEx doesn’t deliver to a mailbox, they might still check the mailbox for verification purposes. The driver might need to confirm the recipient's presence at the address. In such cases, it’s essential to be available or to provide enough information for the delivery driver to verify your identity.

FedEx’s Priority: Address Over Name

For FedEx, the primary focus is on the address, not the name associated with the mailbox. As a mail carrier with 23 years of experience, it is observed that FedEx and UPS often deliver packages to a resident who has moved out a long time ago. People sometimes check their addresses before ordering online and updating their family members about their new addresses. However, FedEx and UPS do not forward parcels, so it's crucial to provide the correct address for delivery.

My experience has shown that unless the package requires a signature from the person noted on the box, FedEx doesn't typically ask for additional verification. Many times, packages are delivered to addresses where the name does not appear on the mailbox, but the package is still delivered if the address is correct.

Comparing FedEx and USPS

USPS, on the other hand, is more stringent. If the name on the address does not exist or the person is no longer at the address, the mail is likely to be returned or undeliverable. USPS forward mail only to the last known residence.

It is worth noting that DHL, another major logistics company, does not look at the mailbox either. The focus is on the address, as most mailboxes do not have names on them. Including a name on the mailbox could be helpful, but people often do not consider it important.

Conclusion

When dealing with a package and you are concerned about the name on the package not matching the mailbox, it’s essential to be prepared. Providing proof of identity and ensuring the correct address is crucial. If there are any doubts, reaching out to FedEx customer service can help clear up any issues and ensure the package is delivered smoothly.

Keywords

FedEx delivery, package mismatch, residential address