How to Recover Hacked Funds from Paytm Transactions: A Comprehensive Guide

Have you recently faced unauthorized transactions from your SBI account through Paytm, but are unsure whether it was done by you? This guide will help you navigate the process of tracking down the person responsible and recovering your money.

Unsure about the Transaction?

Many users have experienced similar situations, where they are uncertain if the transaction was performed by them. Below are the steps you can take to verify the transaction:

Verify the Transaction Reference Number: Contact your bank’s customer care number and provide the date and transaction amount. Email Paytm Cyber Cell: Send an email to cybercell@ with the transaction reference number. You should receive a response within 24 hours. Confirm and Raise a Dispute: Once you receive the response, confirm the details and raise a dispute or fraudulent transaction with both Paytm and your bank. Seek Assistance: Paytm will investigate with Cyber Crime, while your bank might block your card or account and provide you with a new one. Wait for Refund: Once the dispute is resolved, the lost money will be refunded.

Hacked Funds from Paytm

If your Paytm account has been self-debited money from your bank account through SBI and Bank of Baroda, follow these steps to get your money back:

Check the Transaction Reference Number: Contact your bank and provide the transaction reference number. Email Paytm Cyber Cell: Send an email to cybercell@ with the transaction reference number. Raise a Dispute: Follow up with a complaint through the Paytm CSR team, providing them with the transaction numbers. Seek Legal Assistance: If your bank does not refund, visit a branch or the Cyber Crime Team for further action.

Hacked M-Pesa Payments

Similarly, if an unknown person has used M-Pesa to send money from your account, follow the steps below to get your money back:

Visit Your Bank Branch: Lodge a written complaint with your bank. Banks typically rectify such issues within 15 days. Contact the Cyber Crime Team: If the issue persists, escalate it to the Cyber Crime Team.

Further Actions

Here are more detailed steps to ensure your transaction is verified and resolved:

Verify the Transaction: Check your Paytm passbook or Statement to verify the transaction. Contact Paytm CSR: Reach out to the CSR team and explain the issue, providing transaction numbers from your bank statement. Provide Evidence: Compile any evidence or documents that support your claim of unauthorized transactions. Follow Up: Regularly follow up with both Paytm and your bank until the dispute is resolved. Seek Legal Advice: If the issue is not resolved, consider seeking legal advice.

Conclusion

Recovering hacked funds can be a daunting task, but with the right steps, you can successfully get your money back. Always ensure to communicate effectively with both Paytm and your bank, and seek additional assistance if needed. Remember, timely action and documentation can significantly improve your chances of having the issue resolved.