Instacart Door Delivery: A Comprehensive Guide

Instacart is known for its convenient grocery delivery services, but have you ever wondered if you can opt for door delivery? Let's delve into the details of this feature and explore how you can make it work for you.

Door Delivery Options During the Pandemic

During the height of the COVID-19 pandemic, Instacart did indeed offer a 'Leave at the Door' option. However, it's important to understand that this was more of a request than a certainty, especially if your items were alcohol, medication, or tobacco, or if you had a PIN requirement. In practice, the delivery drivers preferred to hand over the groceries as usual rather than leaving them unattended.

Ordering through the App

Fortunately, as of August 2023, Instacart has made it easier than ever for customers to request door delivery. In the user interface (UI) of the Instacart app, you can find a specific option labeled 'Meet at the Door' or 'Leave at the Door'. This feature is particularly useful for those who prefer the privacy and security of having their groceries left on their doorstep.

Order Confirmation and Verification

When you opt for the 'Leave at the Door' option, the Instacart driver will take a photo of the delivered items as a confirmation. This is a precautionary step to ensure that the groceries were indeed delivered to the right address. This is especially important if the order includes items that would need a signature, such as from Costco, and the delivery notes do not specify a signature is required.

Instructions and Specific Requests

If you have specific instructions or need the items to be placed at a specific location, such as 'leave on the bench by the gate,' you can provide these details in the notes section of the app or via text message to the driver. Occasionally, the driver may remind you of the delivery instructions while you're shopping, so it's important to inform them about any special requests you might have.

Communication with the Driver

Whether or not you choose the 'Leave at the Door' option, you can communicate with the driver by text if you have any last-minute instructions or changes. The driver will need to follow these instructions to ensure the delivery is successful. Also, don't forget to thank the driver and leave a tip for their service, as they perform a crucial role in ensuring your groceries are delivered safely and on time.

Conclusion

Instacart door delivery is a convenient option for those who prefer the privacy of having their groceries left at the door. By using the 'Leave at the Door' option in the app and providing clear instructions, you can ensure a smooth delivery experience. Remember to communicate with the driver and follow the necessary steps to make the most of this feature.