Real-life Yulu Experience in Bangalore: Pros, Cons, and User Dilemmas

With the increasing trend of eco-friendly commuting options, Yulu bikes have garnered significant attention in Bangalore. However, my experience with Yulu has been rather challenging and disheartening.

Initial Enthusiasm

My journey with Yulu began with a great deal of excitement. I planned to experience the electric bike (e-bike) for the first time. Equipped with a positive mindset, I ventured out in search of a Yulu bike. But, alas, my experience was an exhilarating hunt for a suitable bike.

Challenges in Finding a Bike

Even after a 45-minute search, I couldn't find a Yulu bike around me. The map suggested many zones without bikes, which presented a frustrating reality. When I finally stumbled upon a zone with e-bikes, both bikes had low battery levels, rendering them unusable.

Contact with Delivery Riders

During my walk, I noticed delivery riders effortlessly navigating through heavy traffic on Yulu bikes, completely ignoring traffic rules. Their sole focus was to deliver groceries within 10 minutes, which highlighted the inefficiency of the system.

Parking and Scanning Problems

Several bikes were parked at unmarked locations, but when I scanned the QR code, I encountered messages indicating long-term leases. The unmarked zones and unconfirmed bike availability added to my frustration.

Realization and Frustration

Realization struck me as I continued my walk. It was clear that Yulu was no longer for casual users like me, but rather for those with a specific purpose, such as delivery personnel. My conclusion was that if one wanted to ride a Yulu, they would have to take up a delivery job.

Usage Experience After Two Weeks

Even after two weeks of continuous usage, the pros and cons of Yulu bikes remain stark.

Pros

t ttEnvironmentally friendly ttPerfect alternative to cabs for short distances ttQuick and convenient for short trips ttAccessible in densely populated areas t

Cons

t ttEnd ride option only works at Yulu zones; otherwise, it continues to charge ttChallenges in locating Yulu zones, leading to inoperable rides ttEfficient customer support is lacking; chat support leads to email redirection ttFine of Rs. 40 for ending rides outside Yulu zones ttWallet fund addition takes more than 10 minutes ttPoor lighting in some zones, making QR code scanning difficult at night t

Considering these factors, the experience with Yulu bikes in Bangalore presents a mixed picture. While the bikes hold the promise of eco-friendly and convenient commuting, the practical challenges and inefficiencies have dampened the user experience significantly.