Troubleshooting: PhonePe App Not Working on Android Phones

Have you ever encountered issues with the PhonePe app stopping to function on your Android device? This guide will help you diagnose and rectify common issues related to the PhonePe app functioning properly on Android phones. Whether you are experiencing app crashes or installation issues, this article will provide insightful solutions and steps to ensure the smooth operation of your financial and payment app.

1. Ensure App Updates to the Latest Version

One of the primary reasons why the PhonePe app might not be working properly on your Android phone is outdated versions. PhonePe regularly updates its app to deliver a host of bug fixes, security upgrades, and new features. Therefore, it is vital to update the App to the latest version.

To check and update the PhonePe app: Go to your device's Play Store. Search for 'PhonePe' in the search bar. Tap on the PhonePe app icon to open the app details page. Tap on 'Update' to ensure you have the latest version installed.

2. Check Android Version Requirements

The PhonePe app demands a minimum Android version of 5.0 (Lollipop) to be installed. An older Android version might cause installation or functional issues. It is recommended to upgrade your device if you are running an older version of Android.

To check your device's Android version: Go to 'Settings' on your device. Navigate to 'About phone' or 'About tablet'. Look for 'Android version' or 'Android OS version' to see which version is running on your device.

3. Addressing App Bugs and Crashes

Another common issue users face is the app crashing regularly or not functioning as expected. This could be due to various reasons such as software bugs or incompatible devices. Here are a few steps you can follow to resolve such issues.

3.1. Uninstall and Re-Install the App

Deleting and re-downloading the app can often resolve temporary software glitches. Follow these steps to uninstall the app:

Go to 'Settings'. Navigate to the 'Apps' or 'Application Manager' section. Find 'PhonePe' in the list and select it. Tap on 'force stop' and 'uninstall' to remove the app. Redownload and install the latest version of PhonePe from the Play Store.

3.2. Check App System Settings

Go to the app's system settings to give it necessary permissions or to resolve installation issues. Here’s how:

From the app details page in the Play Store, tap on 'Permissions' or 'Permissions Security'. Allow all necessary permissions. Go to 'Settings' 'Apps Notifications' 'PhonePe' to give the app background data and location permissions.

4. Storage Space and Rooted Phones

A full storage space can prevent the installation and running of apps. Additionally, most banking and financial apps, including PhonePe, refuse to install or run on rooted phones due to security reasons.

4.1. Check Storage Space

Ensure you have enough storage space for the app to install and function properly:

Go to 'Settings' 'Storage'. Check the total storage space and available storage space. Delete unnecessary files or uninstall apps to create space if required.

4.2. Consider Unrooting Your Phone

Although it is not recommended to root your phone for security reasons, if you have rooted your device and are experiencing issues, you might need to consider unrooting it.

In conclusion, these troubleshooting steps should help you resolve the issues with the PhonePe app on your Android phone. If the problem persists after following these steps, you may want to contact the PhonePe support team for further assistance.