Why Do Some Packages with Tracking Numbers Not Get Scanned By the Post Office?

If you've noticed that not all packages with tracking numbers get scanned by the post office, you're not alone. There can be several reasons, ranging from technical issues to human error and package handling problems. This article will explore the common causes and provide insight into the scanning process to help you understand what might be happening with your packages.

Common Reasons for Non-Scanned Packages

One significant issue often lies in the quality of the barcode labels. Low-quality or poorly printed barcodes can make it difficult or impossible for scanners to read. This can happen if:

The barcode is printed too lightly to be legible. There are smudges, tears, or other damage to the label that hinders scanning. Tape used to affix the label is not of sufficient quality, leading to poor adhesion and easy removal.

However, there are also technical and procedural reasons the post office might not scan your package. Here are a few more common causes:

Hand-Held Scanners and Malfunctions

Hand-held scanners, the devices postal workers use to read barcodes, may not always work effectively. These scanners rely on consistent and clear barcode visibility. Additionally, the equipment can often be quite old, leading to malfunctions and inaccuracies in scanning.

System Lag and Delivery Scanning

The system used to track packages doesn't always update immediately. Scans taken by sortation facilities and regional distribution centers are entered into the system later in the evening or the following day. This lag can confuse customers and make it seem like their package is missing or undelivered.

International Deliveries and Complexity

International packages often face more challenges with scanning due to the added complexity of different postal systems and regulations. Sometimes, international packages don't show any scans at all, even if they are being actively tracked.

Understanding the Scanning Process

To better understand why some packages are not scanned, let's break down the typical scanning process:

When the post office receives the package: The package is scanned as it arrives at the post office, marking the start of the delivery timeline. As the package leaves the distribution center: Another scan is performed as it moves to the next processing area. At regional distribution centers: Additional scans occur as the package passes through various stages of sorting and processing. When it reaches the local post office: Another scan is performed before the package is sent out for final delivery. Upon final delivery: The package is scanned one last time before it is considered delivered.

Between these steps, the package can pass under high-speed scanners at sorting centers that attempt to recognize barcodes from up to 6-8 feet away. If a package passes "upside down," the barcode might not be readable, leading to no scan records.

Solving Barcode Label Issues

To ensure your package is scanned and delivered efficiently, consider the following steps:

Use High-Quality Printers: Invest in a good quality printer that produces clear, bold barcodes. Use Durable Tape: Affix the label with strong adhesive tape to prevent detachment during transit. Double-Check Labels: Ensure the label is properly affixed and readable before sealing the package.

By addressing these issues, you can minimize the chances of your package being undelivered or unscanned.

Conclusion

While it can be frustrating when packages are not scanned, understanding the reasons behind this can help you take the necessary steps to improve the process. From barcode quality to scanning equipment, the reasons for non-scanned packages can vary. By ensuring your labels are high-quality and properly affixed, you can reduce the likelihood of issues with your packages.